Please note the following before taking any action
In the event of any irregularities (skewing, overlapping, jamming), the swimming pool cover stop immediately, check it and, if possible, rectify the fault.
Repairs to be carried out exclusively by qualified specialist staff have it carried out using genuine spare parts.
All work must be carried out using only Special VA tool carry out in order to prevent corrosion of components.
All electrical work must only be carried out by a qualified electrician be carried out.
How can we help?
Select a topic or scroll straight down to the instructions.
Step-by-step guides
Select a section and open the relevant topic for detailed troubleshooting.
Controls & OperationThe remote control isn’t responding
Check range: Are you within range of the receiver? Move closer to the receiver and try again.
LED indicator: Does the LED on the remote control light up red when you press a button?
If not → Replace the button cell (battery) in the handheld transmitter.
Performing a reset: Switch off the transformer’s mains switch for at least 10 seconds.
This acknowledges all errors.
Controls & OperationThe key switch / programming switch is not responding
Mains plug: Is the mains plug for the transformer plugged in? If not → plug in the mains plug.
Power switch: Is the mains switch on the transformer switched on? If not → switch on the mains switch.
Green LED power switches: Is the power switch on the transformer lit up green? If not → Have the transformer’s power supply checked.
Green LED transformer: Is the LED on the transformer lit up green? If not → have the control unit’s 24-volt circuit checked.
Performing a reset: Switch off the transformer’s mains switch for at least 10 seconds — this will reset all faults.
Mechanics & Limit SwitchesThe cover does not close / open fully
Materials & DamageSun damage — warping of the profiles
- —The profiles have become severely distorted or shortened
- —The profiles look milky
- —The profiles have expanded on the underside and/or top
- —The joints between the profiles have opened up so much that they no longer hold
Sun damage caused by improper storage is not covered by the manufacturer’s warranty.
Materials & DamageHail damage — Mechanical damage
Hail classification: The hail classification of the profiles in question is currently undergoing a re-audit. Once the audit has been completed, the updated entry will be made in the relevant hail registers. Our warranty terms and conditions apply to the manufacturer’s warranty.
The owner must report the damage immediately and provide written confirmation of the size of the hailstones from the local meteorological office.
You can find the hail class specified for your profile from your specialist dealer or in the operating instructions (from 11/2016 onwards). See the warranty terms and conditions →
Note: Hail resistance may diminish within a few years as a result of natural weathering.
Materials & CareColour changes — timber components & plastics
Plastics: Colour changes caused by UV components in daylight and natural weathering (yellowing, photo-oxidation, embrittlement) are unavoidable. These are not manufacturing defects.
Timber components: Wood is a living material — knots, dry cracks, irregularities in the grain and variations in colour are all part of its natural character. Wood swells and shrinks in response to changes in humidity. Dimensions and surface finishes may change over time; this does not constitute a manufacturing fault.
- —Do not place any radiators or radiant heaters near the system
- —Do not cover panelling permanently with decorations
- —Protect real wood surfaces from mechanical stress and scratches
- —Wooden components are not floorboards for walking on barefoot
Materials & CareCondensation in the profiles
The residual moisture trapped in the hollow chambers of the profiles during production condenses on the inside as a result of temperature differences.
This is not a fault: Condensation build-up inside the profiles is visible in all profiles with transparent and semi-transparent surfaces. This does not affect their functionality.
This does not constitute a manufacturing defect and does not give rise to a warranty claim.
Our video tutorials
Step-by-step videos on how to install and use your Rollo Solar swimming pool cover.
Did trying to sort it out yourself not work?
Your specialist partner is your point of contact: They are familiar with your pool cover and will coordinate warranty and service claims with us. In emergencies, you can also reach our team directly using the emergency form.
Tip: In an emergency, please use our emergency contact form.
Rollo Solar® Melichar GmbH
18 Josef-Janker-Ring
83646 Bad Tölz
Germany
Fax: +49 8041 79265 – 50
Outside our opening hours, you can contact us via the contact form — or speak directly to our AI assistant Rosi, by telephone or online.