SUPPORT & HILFE

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Step-by-step troubleshooting guides for your Rollo Solar pool cover — or contact our team directly.

Troubleshooting YouTube Videos Contact dealer
Safety notes — Please note
Warning! If irregularities occur (tilting, overlapping, blocking) stop the pool cover immediately, inspect it and correct the fault if possible.
Warning! Have your cover repaired exclusively by qualified specialist personnel using original spare parts.
Warning! All work must only be carried out with special stainless steel tools to prevent corrosion on components.
Warning! All electrical work must only be carried out by a qualified electrician.
If the fault cannot be resolved — please contact your specialist dealer / pool builder immediately!

Topics

How can we help?

Select a topic or scroll directly to the detailed instructions.

Handsender
Fernbedienung reagiert nicht
To the solution
Key switch
Programmierschalter reagiert nicht
To the solution
Limit switch / Opening
Cover does not close fully
To the solution
Material & damage
Sun, hail, discolouration, wood
To the solution

YouTube channel

Zahlreiche Video-Tutorials on our channel

On our YouTube channel you will find step-by-step videos on installation, operation and maintenance of your Rollo Solar pool cover.

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Handsender Reset & troubleshooting
Steuerung & Bedienung
Adjusting limit switches — step by step
Montage & Service
Pflege & Reinigung der Profile
Wartung & Pflege

Troubleshooting

Step-by-step instructions

Click on a topic to access the detailed troubleshooting guide.

Steuerung & Bedienung
Remote control not responding
Fault description
The remote control is not responding.
1
Check range: Are you within range of the receiver? Move closer to the receiver and try again.
2
LED check: Does the LED of the remote control light up red when a button is pressed? If not → Replace the button cell (battery) of the remote control.
3
Perform reset: Switch off the power switch of the transformer for at least 10 seconds. This will acknowledge all errors.
Steuerung & Bedienung
Key switch / programme switch not responding
Fault description
The system is not working and does not respond to button presses or the key switch.
1
Power plug: Is the power plug of the transformer plugged in? If not → Plug in the power plug.
2
Power switch: Is the power switch of the transformer switched on? If not → Switch on the power switch.
3
Green LED power switch: Is the power switch of the transformer lit green? If not → Have the power supply to the transformer checked.
4
Green LED transformer: Is the LED on the transformer lit green? If not → Have the 24-volt circuit of the controller checked.
5
Performing a reset: Switch off the power switch of the transformer for at least 10 seconds — all errors will be acknowledged.
Mechanik & Endschalter
The cover does not close / open completely
Fault description
The cover does not stop at the correct endpoint when closing or opening — parts of the pool remain uncovered or parts of the cover remain on the water surface.
Please contact your specialist dealer immediately — the limit switch needs to be readjusted. This requires specialist personnel.
Material & damage
Sun damage — deformation of profiles

Important: PVC pool covers (esp. Solar type) must never be exposed to direct sunlight when dry. The profiles must always be in contact with the water surface or protected by a sun- and heat-reflecting cover.

Signs of sun damage:

  • Profiles have become severely deformed or shortened
  • Profiles appear milky
  • Profiles have expanded on the underside and/or upper side
  • Profile connections have opened so far that they no longer hold

Sun damage caused by improper storage is excluded from warranty.

Material & damage
Hail damage — mechanical damage

In the event of damage, the system must be shut down immediately and the specialist dealer contacted without delay.

Hail class warranty: Some products are hail-class certified. The manufacturer's warranty covers material damage, provided that the hail stone size does not exceed the respective hail class.

The owner must report the damage immediately and obtain written confirmation from the local weather office of the hail stone size zu erbringen.

You can find the hail class from your specialist dealer, in the operating manual (from 11/2016) or in the hail register.

Note: Hail resistance may decrease within a few years due to natural weathering.

Material & Pflege
Colour changes — wooden components & plastics

Kunststoffe: Colour changes due to UV exposure in daylight and natural weathering (yellowing, photo-oxidation, embrittlement) are unavoidable. These are not manufacturing defects.

wooden components: Wood is alive — grown branches, dry cracks, grain irregularities and colour deviations are part of the natural character. Wood swells and shrinks due to moisture changes. Gap dimensions and surfaces change over time. Not a manufacturing defect.

Important notes:

  • Do not place radiators or heaters near the system
  • Do not permanently cover cladding with decoration
  • Protect real wood surfaces from mechanical stress and scratches
  • Wooden components are not barefoot decking
Material & Pflege
Condensation in the profiles

The residual moisture trapped during production in the hollow chambers of the profiles condenses on the inside due to temperature differences.

Kein Defect: Condensation within the profiles is visible in all profiles with transparent and semi-transparent surfaces. This does not affect functionality.

This does not constitute a manufacturing defect or grounds for complaint or warranty claim.

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