Warranty Terms and Conditions
We provide our specialist partners and our direct business customers with a voluntary manufacturer’s warranty – binding on us – against defects in materials and workmanship. If you purchased your swimming pool cover from a specialist partner, they are your point of contact – they can handle warranty claims with us.
Warranty periods applicable to our specialist partners. All periods commence on the date of delivery as documented by ROLLO SOLAR.
The warranty provider is Rollo Solar® Melichar GmbH, Bad Tölz; the warranty applies in all countries to which we or our specialist partners deliver.
The warranty beneficiary is whoever purchased the system directly from us – usually your specialist partner, or in individual cases a commercial direct customer (an entrepreneur within the meaning of Section 14 of the German Civil Code (BGB) or a public-sector body). End customers and consumers are not warranty beneficiaries. The warranty is not transferable. The specialist partner may use it for any system purchased from us – even if it is installed at their customer’s premises.
Was your purchase contract concluded before 11 October 2026? If so, the version that was online on that date applies to you – please report the claim as before via your specialist partner or directly to us. We will be happy to send you the version in force at that time. This applies to specialist partners and end customers, each in respect of their own purchase contract.
You are an end customer if you purchased your system from a specialist partner – as a private individual, hotel, local authority or business. In that case, your specialist partner is your seller: it is against them that you have your statutory rights in the event of defects – free of charge. This warranty does not change that. You have no claim of your own against ROLLO SOLAR under this warranty. Your specialist partner can make use of it – for your system.
Your specialist partner – a specialist retailer or swimming pool contractor – knows your system and is your seller. Report the defect to them; they can report it to us as a warranty claim. Did you take over the system with the house, can’t reach your specialist partner, or do they no longer exist? Then get in touch with us – we will help you find a specialist partner – Contact us. The new specialist partner’s labour and travel are not covered by our warranty.
Warranty by material
The warranty period for our specialist partners depends on the material and component type – up to 60 months.
All time limits commence on the date of delivery as documented by ROLLO SOLAR.
Polycarbonate (PC)
Profiles made from high-quality PC material — high UV resistance and durability.
Polyvinyl chloride (PVC)
PVC profiles — tried and tested, cost-effective and robust in day-to-day use.
Mini Cover
Compact cover profile for smaller basins — space-saving and reliable in everyday use.
Mechanical components
All mechanical components, such as guide rails, rollers and connecting parts.
Electrical components
Transformer, control system, drive technology and all the system’s electrical components.
Timber components
All panelling, trim and structural components made from real wood or wood-based materials.
Warranty exclusions
The warranty applies provided the product is used correctly under normal conditions. The following cases are excluded:
The warranty applies only under normal and proper use, installation and operation. As a specialist partner, please report any defects to us immediately as soon as you become aware of them – and ask your customers to report defects to you promptly. Unauthorised tampering with the drive system or control system will result in the immediate loss of the warranty. Keep any further damage – together with your customer – to a minimum. The hail class specified for a profile is stated in the operating instructions (from edition 11/2016) or can be obtained from your specialist partner.
Warranty cover
What our manufacturer’s warranty covers – and what it does not. It is voluntary, applies in addition to our contractual partner’s statutory rights, and is binding on us. We provide the warranty service to our specialist partner.
Note for specialist partners and direct customers: This warranty applies in addition to your statutory rights in the event of defects and to your rights of recourse under the purchase contract with us. These rights remain unaffected. The ‘Not covered’ overview only describes what the warranty provides – not what you are entitled to by law.
Note for end customers: This overview describes our warranty to specialist partners. Your statutory rights in the event of defects against your seller are free of charge and are neither created nor restricted by this warranty. Claims arising from product liability remain unaffected.
Note on replacement deliveries: For newly delivered or repaired products, only the remaining period of the original warranty period applies. Due to technical progress, individual replacement components may not be compatible with existing components – any additional costs arising from this are not covered by the warranty. ROLLO SOLAR reserves the right to make changes to design, colour and materials as part of technical developments.
The warranty claim step by step
As an end customer, please report the fault to your specialist partner. As a specialist partner or direct customer, please report it to us – we will investigate the matter and provide you with the warranty service. An overview of the 5 steps:
Notification to the specialist partner
As an end customer, please contact your specialist partner – preferably in writing, enclosing the invoice or delivery note so that they can identify your system. Are you a specialist partner yourself? If so, please document the fault (Step 2) and report it to us (Step 3).
Documentation of the defect
Please describe the fault as precisely as possible: the location of the system, the time and circumstances, along with photographs taken from various angles. As an end customer, please pass all this information on to your specialist partner; as a specialist partner, please include it with your report to us.
Notification by the specialist partner
Your specialist partner can inspect the defect and report it to ROLLO SOLAR in writing as a warranty claim – including order details, a description of the fault and photographs. Only our contractual partner can claim under the warranty. Please report first, then repair – any work carried out without our approval will terminate the warranty.
Assessment by ROLLO SOLAR
We will examine the report and, if necessary, the component as well. If a material or manufacturing defect is proven, we will provide the warranty service to the specialist partner.
Response and warranty service
The specialist partner receives the result; the ‘Warranty cover’ overview shows what service we provide. Labour, transport and installation costs are not covered by the warranty. As an end customer, please ask your specialist partner about the result and the next steps – they remain your point of contact.
Contact ROLLO SOLAR
Are you a specialist partner or a direct customer? Please report warranty claims to ROLLO SOLAR in writing as usual – including order details, a description of the fault and photographs. Alternatively, use the contact form: select the option ‘Fault report or emergency enquiry’, and in the message field, state ‘Specialist partner’ and your company name (up to 8 files). We will review your report and get back to you with the outcome.
Are you an end customer? If you are unable to contact your specialist partner, we can help you find another one: use the contact form, select the option ‘Fault report or emergency enquiry’, and enter the keyword ‘Looking for a specialist partner’. Our assistance does not constitute a basis for a warranty claim against ROLLO SOLAR. Was your purchase contract concluded before 11 October 2026? If so, please contact us – the version in force at that time applies.
83646 Bad Tölz
Germany
Fax: +49 8041 79265 – 50