PRODUCT WARRANTY
Warrantyterms
We remedy all defects demonstrably attributable to material or manufacturing defects — transparent, fair and reliable.
60
months
PC profiles
36
months
PVC profiles
24
months
Components
Warranty periods
Warranty by material
The warranty period depends on the material used and the type of component. All periods commence on the date of delivery.
60mo.
Polycarbonate (PC)
Profiles made from high-grade PC material — maximum UV resistance and longevity.
36mo.
Polyvinyl chloride (PVC)
Profiles made from PVC material — proven, economical and robust in everyday use.
36mo.
ECO PROTECT series
Profiles from the ECO PROTECT line — sustainably developed for enhanced environmental compatibility.
24mo.
Mechanical components
All mechanical components such as guide rails, rollers and connecting parts.
24mo.
Electrical components
Transformer, control unit, drive technology and all electrical components of the system.
24mo.
Timber components
All claddings, cover trims and structural parts made of solid wood or wood-based materials.
Hail resistance
Hail resistancecertification
Selected products are certified for hail resistance. The warranty covers material damage up to the respective certified hailstone size.
Design Cover (PC)
up to 30 mm hailstone diameter
HW3
Hail resistance class HW 3*
Design Cover (PC)
up to 20 mm hailstone diameter
HW2
Hail resistance class HW 2*
Design Cover (PVC)
up to 30 mm hailstone diameter
HW3
Hail resistance class HW 3*
Design Cover (PVC)
up to 20 mm hailstone diameter
HW2
Hail resistance class HW 2*
* This classification applies to new materials. Hail resistance may diminish within a few years as a result of natural weathering. The damage must be substantiated by written confirmation of the hailstone size from the local meteorological office.
Grounds for exclusion
Warrantyexclusion
The warranty applies under proper use and ordinary conditions. The following cases are excluded:
Basic requirements for warranty claims
The product warranty applies only in the case of normal and proper application, installation and use. Defects must be reported without delay. Unauthorised interventions in the drive technology or control unit result in the immediate loss of any guarantee. The owner is responsible for mitigating further damage.
Transport damage — Damage incurred during transport.
Improper storage — Incorrect storage before and during installation.
Incorrect installation — Installation contrary to the installation instructions or without a certified specialist contractor.
Improper operation — Incorrect installation, commissioning or inappropriate use.
External influences — Smoke, salt, chemicals, contamination and other environmental influences.
Non-observance of instructions — Breaches of operating instructions or safety regulations.
Purely cosmetic damage — Damage that does not affect functionality and is cosmetic in nature.
Force majeure — Lightning strike, power surge, severe weather or hail exceeding the certified hail class.
Normal wear and tear — Regular wear or damage due to lack of maintenance.
Accidental mechanical damage — Damage caused by falls, accidents or external impact.
Unauthorised repairs — Attempts to remedy defects without authorisation by Rollo Solar.
Vandalism & theft — Damage caused by third parties, vandalism or theft.
What is covered?
Warrantybenefits
A clear overview of what our product warranty covers — and what it does not.
Benefits included
Material costs to restore trouble-free operation
Free-of-charge replacement of defective goods with defect-free goods
Rectification or compensation for the diminished value, at our discretion
Any potential claims under product liability remain unaffected
Not covered
Labour costs of the service technician during the repair
Shipping costs for outbound and return delivery
Costs for installation and removal of the system
Loss of profits or indirect consequential damages
Note on replacement deliveries: For newly delivered or repaired products, only the remaining warranty period of the original warranty applies. Due to technical advancements, individual replacement components may not be compatible with existing components — any additional costs arising from this are not covered by the warranty. Rollo Solar reserves the right to make design, colour and material changes within the scope of technical development.
How it works
Submitting a warranty claim
Please submit warranty claims in writing. Follow these 5 steps for smooth processing.
1
Describe the defect in detail
Describe the defect as precisely as possible. State the date of purchase, product location and the exact circumstände under which the defect occurred.
2
Attach photos & documentation
Include clear photos from various angles that clearly show the condition of the product. Relevant invoices, delivery notes or proofs of purchase complete the documentation.
3
Verify contact details
Please ensure that your contact details (name, address, telephone number) are correct and up to date so that we can reach you with any queries.
4
Submission via website or email
Submit the warranty claim via our online form or by email to the contact address provided. Please use the relevant subject line.
5
Processing time & response
We will review your warranty claim as quickly as possible and contact you with the next steps. Complete documentation significantly speeds up processing.
Submitting a submit
Have you identified a defect? Our team is available to you at any time — by telephone, email or via the contact form.