Returns & refunds

Returns
simple & transparent

Returns are generally possible on request and following approval by Rollo Solar. Please observe the following guidance for a smooth process.

Step by step

How your return works

1

Please read the notes below carefully.

2

Download the returns form from our website.

3

Fill in the returns form completely.

4

Print out the form and use it as a delivery note. Click here to view an example.

5

Send the goods to the address specifierd by Rollo Solar.

6

Once we receive your return, we will inspect the goods.

7

We will then get in touch with you to discuss the next steps.

Form
Returns form / return shipment
1 file — 309.94 KB
Download form View delivery note example
Important information

Requirements for goods returns

Please observe the following conditions so that your return can be correctly allocated and processed quickly.

1
Registering the return
For prompt processing it is zwingend erforderlichto register the return in advance — online via our returns portal with all required information. Unregistered returns cannot be accepted.
2
Exceptions: order-specific goods
As a rule, we do not accept returns of order-specific goods — that is, products manufactured or adapted specifically to individual requirements.
3
Written notification
The return must be notified in writing by post, fax or email . Please always state your order number or commission number so that we can correctly allocate your return.
4
Description of the defect
Please include a clear and detailed description of the defect . This helps us understand the defect better and take appropriate action — and significantly speeds up processing.
5
Requirements for the goods
The returned goods must meet the following conditions:
→Original packaging — where possible
→Original condition — undamaged & saleable
→Part of the current product catalogue
→Delivery no more than 3 months ago
→No defect claims in cases of improper handling
6
Shipping costs
Returns are generally sent "freight prepaid" — meaning the sender bears the shipping costs. Costs arising from unpaid or refused shipments are charged to the sender.
7
Gutschriftsverfahren
Credit notes are issued taking into account the respective invoice and any rebates or discounts granted . Shipping costs are generally not refunded. Freight, customs or other expenses may be offset.

Questions about your return?

Our customer service team will be happy to help. Contact us with any questions or uncertainties about the returns process — we will find the best solution together.

Get in touch Download form