Service · Troubleshooting

Quick help with faults

Step-by-step troubleshooting guides for your Rollo Solar swimming pool cover — or contact our team directly.

Go to the instructions YouTube videos Contact a specialist retailer →

Safety instructions

Please note the following before taking any action

In the event of any irregularities (skewing, overlapping, jamming), the swimming pool cover stop immediately, check it and, if possible, rectify the fault.

Repairs to be carried out exclusively by qualified specialist staff have it carried out using genuine spare parts.

All work must be carried out using only Special VA tool carry out in order to prevent corrosion of components.

All electrical work must only be carried out by a qualified electrician be carried out.

If the fault cannot be rectified, please contact your specialist dealer or swimming pool contractor immediately.

Subject areas

How can we help?

Select a topic or scroll straight down to the instructions.

Handheld transmitterThe remote control isn’t respondingThe solution Key switchThe programming switch is not respondingThe solution End positionsThe cover does not close properlyThe solution Materials & DamageSun, hail, discolouration, woodThe solution

Tip: You can also find lots of tutorials in video format — on our YouTube channel. Watch video tutorials

Troubleshooting

Step-by-step guides

Select a section and open the relevant topic for detailed troubleshooting.

Controls & OperationThe remote control isn’t responding

Fault patternThe handheld transmitter or remote control is not responding.

Check range: Are you within range of the receiver? Move closer to the receiver and try again.

LED indicator: Does the LED on the remote control light up red when you press a button?
If not → Replace the button cell (battery) in the handheld transmitter.

Performing a reset: Switch off the transformer’s mains switch for at least 10 seconds.
This acknowledges all errors.

Controls & OperationThe key switch / programming switch is not responding

Fault patternThe system is not working and does not respond when a button is pressed or the key is inserted.

Mains plug: Is the mains plug for the transformer plugged in? If not → plug in the mains plug.

Power switch: Is the mains switch on the transformer switched on? If not → switch on the mains switch.

Green LED power switches: Is the power switch on the transformer lit up green? If not → Have the transformer’s power supply checked.

Green LED transformer: Is the LED on the transformer lit up green? If not → have the control unit’s 24-volt circuit checked.

Performing a reset: Switch off the transformer’s mains switch for at least 10 seconds — this will reset all faults.

Mechanics & Limit SwitchesThe cover does not close / open fully

Fault patternThe cover does not stop at the correct end point when closing or opening — parts of the pool remain uncovered or parts of the cover remain on the water’s surface.

Please contact your specialist dealer immediately — the limit switches need to be reprogrammed. This must be carried out by qualified personnel.

Materials & DamageSun damage — warping of the profiles

Important: PVC swimming pool covers (particularly solar-type covers) must never be exposed to direct sunlight whilst dry. The profiles must always be in contact with the water’s surface, e.g. protected by a sun- and heat-reflective tarpaulin.

Signs of sun damage:

—The profiles have become severely distorted or shortened
—The profiles look milky
—The profiles have expanded on the underside and/or top
—The joints between the profiles have opened up so much that they no longer hold

Damage caused by exposure to sunlight due to improper storage is excluded from the warranty.

Materials & DamageHail damage — Mechanical damage

In the event of damage, the system must be shut down immediately and the specialist dealer contacted without delay.

Hail Class Guarantee: Some products are certified to a specific hail class. The manufacturer’s warranty covers damage to the material, provided that the size of the hailstones does not exceed the relevant hail class.

The owner must report the damage immediately and provide written confirmation of the size of the hailstones from the local meteorological office.

You can find out the hail class from your specialist dealer, in the operating instructions (from November 2016 onwards) or in the hail register. See the warranty terms and conditions →

Note: Hail resistance may diminish within a few years as a result of natural weathering.

Materials & CareColour changes — timber components & plastics

Plastics: Colour changes caused by UV components in daylight and natural weathering (yellowing, photo-oxidation, embrittlement) are unavoidable. These are not manufacturing defects.

Timber components: Wood is a living material — knots, dry cracks, irregularities in the grain and variations in colour are all part of its natural character. Wood swells and shrinks in response to changes in humidity. Dimensions and surface finishes may change over time; this does not constitute a manufacturing fault.

Important information:

—Do not place any radiators or radiant heaters near the system
—Do not cover panelling permanently with decorations
—Protect real wood surfaces from mechanical stress and scratches
—Wooden components are not floorboards for walking on barefoot

Materials & CareCondensation in the profiles

The residual moisture trapped in the hollow chambers of the profiles during production condenses on the inside as a result of temperature differences.

This is not a fault: Condensation build-up inside the profiles is visible in all profiles with transparent and semi-transparent surfaces. This does not affect their functionality.

This does not constitute a manufacturing fault, nor does it give rise to any claim under the warranty or for a refund.

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