Product warranty

Warranty Terms and Conditions

We rectify any defects that can be proven to be due to a fault in materials or workmanship — transparently, fairly and reliably.

60Months
PC profiles
Polycarbonate
36Months
PVC profiles
Polyvinyl chloride
24Months
Components
Mechanics & Electrics

All time limits shall commence on the date of delivery as documented by ROLLO SOLAR.

Warranty periods

Warranty by material

The warranty period depends on the material used and the type of component.
All time limits begin on the date of delivery.

60Mon.

Polycarbonate (PC)

Profiles made from high-quality PC material — maximum UV resistance and durability.

36Mon.

Polyvinyl chloride (PVC)

PVC profiles — tried and tested, cost-effective and robust in day-to-day use.

36Mon.
End of Life

ECO PROTECT range

Products in the ECO PROTECT range — sustainably developed for greater environmental compatibility.

24Mon.

Mini Cover

Compact cover profile for smaller basins — space-saving and reliable in everyday use.

24Mon.

Mechanical components

All mechanical components, such as guide rails, rollers and connecting parts.

24Mon.

Electrical components

Transformer, control system, drive technology and all the system’s electrical components.

24Mon.

Timber components

All panelling, trim and structural components made from real wood or wood-based materials.

Grounds for exclusion

Disclaimer

The warranty applies provided the product is used correctly under normal conditions. The following cases are excluded:

Basic conditions for warranty claims

The product warranty applies only where the product is used, installed and operated normally and correctly. Any defects must be reported immediately. Unauthorised tampering with the drive system or control system will result in the immediate loss of all warranty rights. The owner is responsible for minimising further damage.

×
Damage caused during transport
Damage sustained during transport.
×
Improper storage
Incorrect storage before and during assembly.
×
Incorrect installation
Installation carried out contrary to the installation instructions or without the involvement of a certified specialist contractor.
×
Improper operation
Incorrect installation, commissioning or improper use.
×
External factors
Smoke, salt, chemicals, dirt and other environmental factors.
×
Failure to follow the instructions
Breaches of operating instructions or safety regulations.
×
Purely cosmetic damage
Damage that does not affect functionality and is purely cosmetic.
×
Force majeure
Lightning strikes, power surges, severe weather or hail exceeding the certified hail class.
×
Normal wear and tear
Normal wear and tear or damage caused by a lack of maintenance.
×
Mechanical damage caused by accidents
Damage caused by a fall, an accident or external factors.
×
Unauthorised repairs
Attempts to rectify defects without authorisation from Rollo Solar.
×
Vandalism & Theft
Damage caused by third parties, vandalism or theft.
What is covered?

Warranty cover

A clear overview of what our product warranty covers — and what it doesn’t.

Services included
✓Cost of materials required to restore trouble-free operation
✓Replacement, free of charge, of defective goods with non-defective ones
✓Repair or compensation for the loss in value, at our discretion
✓Any claims arising from product liability remain unaffected
Not covered
–Labour costs for the service engineer during the repair
–Delivery and return postage costs
–Costs for erecting and dismantling the installation
–Loss of profits or indirect consequential damages

Note on replacement deliveries: For newly delivered or repaired products, only the remaining period of the original warranty period applies. Due to technical progress, individual replacement components may not be compatible with existing components — any additional costs arising from this are not covered by the warranty. Rollo Solar reserves the right to make changes to design, colour and materials as part of technical developments.

Here’s how to do it

Make a warranty claim

Please submit warranty claims in writing. Follow these 5 steps to ensure a smooth process.

1

Describe the defect

Please describe the fault as precisely as possible. Please state the date of purchase, the location of the product and the exact circumstances under which the fault occurred.

2

Attach photos

Please include photos taken from different angles that clearly show the condition of the product.

3

Provide contact details

Please ensure that your contact details (name, address, telephone number) are correct and up to date so that we can contact you if we have any queries.

4

Submit via the website or by email

Please submit your warranty claim via our online form or by email to the contact address provided.

5

Waiting for a reply

We will assess your warranty claim as soon as possible and get back to you.

Submit a warranty claim

Have you noticed a fault? Our team is always on hand to help — by phone, email or via the contact form.

Contact
Rollo Solar® Melichar GmbH
18 Josef-Janker-Ring
83646 Bad Tölz
Germany
Tel: +49 8041 79265 – 0
Fax: +49 8041 79265 – 50